Return Policy

By placing an order, you have confirmed that you have read, understood and accepted these following policies.

We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge.

You have 30 days after the item’s date of delivery to request an exchange. If 30 days have gone by since the item was delivered to the shipping address you provided, we can’t offer you an exchange or refund.

We do not accept returns or exchange due to:

• User error such as incorrect selection of sizes, designs, colors, etc.
• Your order not arriving due to factors within your control (i.e. you provided the wrong shipping address resulting in delivery failure.)
• Your order not arriving due to exceptional circumstances outside the control of the WA Merch Company (i.e. not cleared by customs, delayed by a natural disaster).
• Your dissatisfaction with the fabric material. We note fabric material clearly in the “Product Description” section. The fabric material is clearly in the product description.

Please note that our product images may look slightly different from actual item in terms of color due to the lighting during photo shooting or your monitor’s display. Please allow a 20% difference between advertised images and the actual item you received.

Items cannot be returned for an exchange if they have been:

• Washed
• Worn
• Damaged

Since we are a print-on-demand business, we do not stock items and it is possible that replacement items may not be immediately available.

Exchanges & Replacements (if applicable)

We are committed to providing you with the absolute best products, and are happy to replace your item due to any of the following reasons:

• The product is flawed/defective
• The print quality is poor
• We sent you the wrong size product
• We sent you the wrong product

Items must be returned with photos and with proof of purchase

We require photos or videos of the product you received demonstrating the reason for the exchange, as described below. The photos or videos should be taken on a flat surface, with the tag and error of the items clearly displayed.

We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge.

We also require a receipt or proof of purchase. You can contact our support team for more information.

Please note that you have to pay any return and exchange shipping fees.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and approved the exchange.

Please expect normal processing and shipping times to receive your replacement(s). Details on delivery times are available in our Shipping Policy.

Any unauthorized returns, or returns of items that are washed, worn, or damaged, will not be eligible for a refund or replacement, and the item will be forfeited.

Evidence required for exchanges & replacements

Submitting all pieces of evidence to clarify shipping/product error is very important to our return/replacement process. Please note that all required pictures must be sent. Otherwise, we cannot provide return/replacement items.

Videos may be required in addition to photos.

If the product is flawed/defective/misprinted

Please send detailed pictures as proof, including:

• Pictures of the flaw/defect/misprint
• Picture of the shipping label
• A receipt or proof-of-purchase
• A detailed explanation/description of the problem

If we sent you the wrong size product

Please send detailed pictures as proof, including:

• Pictures measuring the relevant size(s) of the product with a measuring tool
• Picture of the product you received
• Picture of the size label
• Picture of the shipping label
• A receipt or proof-of-purchase
• A detailed explanation/description of the problem

If we sent you the wrong product

Please send detailed pictures as proof, including:

• Pictures of the incorrect product you received
• Picture of the shipping label
• A receipt or proof-of-purchase
• A detailed explanation/description of the problem

Cancellations

Upon receipt of your order, we work hard to process items as quickly as possible.

This limits your options for cancelling.

We process orders every morning at 10:00AM EST (3:00PM UTC). You can cancel your order before the next time it is 10AM EST by making a request via our contact form.

This means that once you have submitted your order, you have until the next time it is 10:00AM EST (3:00PM UTC) to cancel your order. Some examples:

Cancellations or changes are not guaranteed past 10:00AM EST after order submission.

Please double-check your shopping cart and info before checking out. If you’re still sure you want to cancel the order, you can contact us before 10:00AM EST (3:00PM UTC).

Note that our requests are time stamped so there will be no confusion as to when the request was submittted.

Refunds

We only provide refunds for orders cancelled as described above and with no exceptions.

If you are approved for a refund, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 30-45 days.